About Us

Mailing List Management Policy

MarketAccess is a registered member of the The Coalition Against Unsolicited Email (CAUCE)

MarketAccess does not sell, rent, barter, give, or use in any way, shape or form, email addresses that we maintain, to anyone, for any reason.

MarketAccess does not collect nor store any personal data, like name, address, credit card information, etc. for list subscribers. MarketAccess only has each subscriber's email address, and which list they joined. All lists are independent.

MarketAccess does not claim any copyrights on messages passing through our system.

Each mailing list is run by individuals and companies, and they, the list owners, own their lists and can use the list in any way they decide. All of our list owners are equally fanatical about guarding the privacy of list subscribers.

The list owners pay MarketAccess a fee to deliver email to list subscribers.

The list owners are responsible for the addresses on their list, and the contents of the messages they post to the list.

If you have questions about your email address or the content of any messages sent to the list, please contact the list owner of your mailing list.

Privacy on the Internet can be difficult, and once an email message is sent out to a list of subscribers, there's no telling where it will end up. In addition, if the list has the optional web archive, or otherwise gets posted on the web, the email may be indexed into a search engine.

If you are a subscriber to a list run by MarketAccess, there are Unsubscribe directions at the bottom of each message. Or you can contact the list owner to get off any list run by MarketAccess.

If you are still having troubles getting off a list, please print off a copy of the email and send via the Post Office, to:

MarketAccess Communications Inc.
9 Antares DR,
Ottawa, ON
K2E 7V5

Prohibited Content Policy

In an effort to maintain the highest levels of email mail delivery and IP reputation, as well as to adhere to various provincial, federal, and international laws, MarketAccess prohibits the use of any MarketAccess services by any individual, company, or website that engages in any of the following:

1. Manufactures, markets, sells or offers to sell the following products or content (or services related to the same):
   1. Pornography or illicitly pornographic sexual products. This includes but is not restricted to magazines, videos, software, and related sexual products.
   2. Escort and dating services;
   3. Illegal goods and materials;
   4. Illegal drugs and illegal drug contraband;
   5. Pirated computer programs or related software;
   6. Instructions on how to assemble or otherwise make bombs, grenades or other harmful weapons
2. Displays or markets material that exploits the health and well being of children, or otherwise exploits children under 18 years of age
3. Posts or discloses any personally identifying information or private information about children without their consent (or their parents consent in case of a minor)
4. Manufactures, markets, sells or offers to sell products, services, or content frequently associated with unsolicited commercial email, a.k.a. spam. Examples of such industries include;
   1. Online and direct pharmaceutical sales. This includes but is not restricted to health and sexual well being products
   2. Personal 'work at home' offers promoting "get rich quick / build your wealth / financial independence". This includes but is not restricted to; the solicitation of participants to be involved in pyramid schemes / multi-level, channel, and/or network marketing
   3. Credit or finance management. This includes but is not restricted to; credit repair, debt relief, stock and/or trading tips, and mortgage finance offers
   4. DJ / nightclub, event / club promotions, and party lists.
   5. Odds making, betting / gambling services. This includes but is not restricted to; poker, casino games, horse/dog racing, college and pro sporting events.
5. Provides material that is grossly offensive, including blatant expressions of bigotry, prejudice, racism, hatred or excessive profanity or post any obscene, lewd, lascivious, filthy, excessively violent, harassing or otherwise objectionable content
6. Manufactures, sells, or promotes any products or services that are unlawful in the location at which the content is posted or received
7. Introduces viruses, worms, harmful code and/or Trojan horses on the Internet
8. Engages in any libelous, defamatory, scandalous, threatening, harassing activity
9. Posts any content that advocates, promotes or otherwise encourages violence against any governments, organizations, groups, or individuals or which provides instruction, information or assistance in causing or carrying out such violence
10. Provides content, including copy and images, of authors, artists, photographers or others without prior express written consent of the content owner

In addition, MarketAccess reserves the right to prohibit the use of MarketAccess by any company or site in its sole discretion.

As always, sending unsolicited commercial email is FORBIDDEN.

MarketAccess reserves the right to change or modify this statement at any time. Any questions or concerns about your industry's use of MarketAccess and its services can be emailed to support@marketaccess.ca.

Anti-Spam Policy

MarketAccess has a zero-tolerance spam policy. Any customer found to be using MarketAccess for spam will be immediately cut-off from use of the service. If you know of or suspect any violators, please notify us immediately at abuse@marketaccess.ca.

Every email contains a mandatory unsubscribe link - those individuals who try to remove this link will be warned that they are doing so. If the link is removed or de-activated in any way, MarketAccess will terminate the customer's account.

What is Spam?

Spam is unsolicited email also known as UCE (Unsolicited Commercial Email). By sending email to only to those who have requested to receive it, you are following accepted permission-based email guidelines.

What constitutes a Preexisting business relationship?

The recipient of your email has made a purchase, requested information, responded to a questionnaire or a survey, or had offline contact with you.

What constitutes consent?

The recipient of your email has been clearly and fully notified of the collection and use of his email address and has consented prior to such collection and use. This is often called informed consent.

Isn't there a law against sending Spam?

Canada does not yet have a dedicated anti-spam law, but the Personal Information Protection and Electronic Documents Act (PIPEDA) covers online privacy in detail and contains many provisions relevant to email marketing. Although a government-initiated task force recommended specific anti-spam legislation in a 2005 report, this has yet to bear fruit in the form of an actual law.

How MarketAccess protects you from sending spam

MarketAccess offers a permission-based email-marketing tool that follows the strictest permission-based philosophies:

• Communication - Your registration page already states why you are collecting the site visitor's email address, how you plan to use their address, and that you are following the embedded privacy policy. Additionally, by accepting our license agreement you have agreed to use only permission-based lists and never to sell or rent your lists.
• Unsubscribe - Every email generated from MarketAccess contains an unsubscribe link which allows your contacts to opt-out of future emails and automatically updates your contact lists to avoid the chance of sending unwanted emails to visitors who have unsubscribed.
• Identification - Your email header information is correct because it is pre-set for you by MarketAccess. Your email's "From" address is verified and already accurately identifies you as the sender.
• Contact Information - all of your emails are pre-filled with your contact information including your physical address.

How to protect yourself from Spam: Take the Spam Test

1. Are you importing a purchased list of ANY kind?
2. Are you sending to non-specific addresses such as:
   * sales@domain.com, business@domain.com, webmaster@domain.com, info@domain.com, or other general addresses.
3. Are you sending to distribution lists or mailing lists which send indirectly to a variety of email addresses?
4. Are you mailing to anyone who has not explicitly agreed to join your mailing list?
5. Have you falsified your originating address or transmission path information?
6. Have you used a third party email address or domain name without their permission?
7. Does your email's subject line contain false or misleading information?
8. Does your email fail to provide a working link to unsubscribe?
9. Are you failing to process any unsubscribe requests that come to you via a reply to your email within 10 days or the request?

If you have answered YES to ANY of the above questions you will likely be labeled a SPAMMER. For more information visit The Coalition Against Unsolicited Email (www.cauce.ca) or contact MarketAccess Customer Support (support@marketaccess.ca)